Return Policy

Service Commitment

At Growrenew, we are dedicated to delivering exceptional event decor services that exceed your expectations. Our return and refund policy reflects our commitment to customer satisfaction while maintaining fair business practices.

Deposit Refunds

Initial deposits are refundable based on the following timeline:

• More than 90 days before event: Full deposit refund minus 10% administrative fee
• 60-90 days before event: 75% deposit refund
• 30-60 days before event: 50% deposit refund
• Less than 30 days before event: Deposits are non-refundable

Service Modifications

We understand that event plans may change. Modifications to booked services are accepted up to 14 days before your event date without additional charges. Changes requested within 14 days may incur modification fees based on the scope of alterations.

Quality Guarantee

If you are not satisfied with our event decor services, please notify us within 24 hours of your event. We will review your concerns and work to resolve any issues. Refunds for completed services are evaluated on a case-by-case basis.

Weather and Emergencies

In cases of severe weather, natural disasters, or other emergencies that prevent service delivery, Growrenew will work with you to reschedule your event or provide a full refund of all payments made.

Damaged Items

Clients are responsible for any damage to rented decor items beyond normal wear. Damage fees will be assessed based on repair or replacement costs. We recommend reviewing all items upon delivery and reporting any pre-existing damage immediately.

Refund Processing

Approved refunds are processed within 10-14 business days to the original payment method. You will receive email confirmation once the refund has been initiated.

Contact for Returns

To request a refund or discuss service concerns, please contact: